cacino Privacy Policy

cacino ("cacino", "we", "us", "our") operates the online gambling platform available at cacino.biz ("the Platform"), serving players primarily in Bangladesh. cacino is committed to protecting the privacy and personal data of all individuals who interact with the Platform — whether as registered players, prospective players, or casual visitors.

This Privacy Policy sets out in full detail the personal data that cacino collects, the purposes and legal bases for that collection, the circumstances in which data may be shared with third parties, the security measures we apply to protect your information, and the rights that you hold in relation to your personal data.

This policy applies to all data collected through the cacino website at cacino.biz, any associated mobile-optimised interfaces, and all communication channels operated by cacino including email and live-support systems. This policy does not extend to third-party websites or platforms that may be accessible via links from the cacino platform — those parties maintain their own privacy policies for which cacino accepts no responsibility.

By accessing the Platform, creating an account, or placing any wager, you confirm that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described. This Privacy Policy is incorporated by reference into the cacino Terms & Conditions and forms part of the overall agreement between you and cacino.

cacino collects the following categories of personal data:

cacino does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data. If any such data is inadvertently disclosed by a player during communications with support, it will not be stored beyond the purpose of resolving that specific enquiry.

cacino uses the personal data it collects for the following specific purposes:

• Account Management: Creating, maintaining, and administering your player account, including authentication, password resets, and account security.
• Identity Verification: Confirming that you meet the minimum age requirement of 18 years and verifying your identity in accordance with KYC obligations.
• Transaction Processing: Processing deposits, withdrawals, and bonus credits via bKash, Nagad, Rocket, Upay, and supported bank channels in Bangladeshi Taka (৳).
• Platform Operation: Delivering sports betting markets, live casino tables, slot games, crash games, and all other platform features to you as a registered player.
• Customer Support: Responding to your enquiries, complaints, and support requests submitted via email or live chat.
• Fraud Detection and Security: Monitoring account activity for signs of fraud, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as described in the Terms & Conditions.
• Responsible Gaming: Monitoring play patterns to identify at-risk behaviour, applying self-exclusion or deposit limit settings you have activated, and fulfilling responsible gaming obligations.
• Legal Compliance: Maintaining records required by applicable law, responding to lawful requests from regulatory or law-enforcement bodies, and enforcing the Terms & Conditions.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, usability, and content of the cacino platform.
• Marketing Communications: Sending promotional offers, bonus alerts, and news about new games or features — but only where you have given explicit consent and only through channels you have agreed to.

cacino does not use your personal data to make solely automated decisions that produce significant legal effects on you, except where such automated processing is required for fraud prevention or regulatory compliance, in which case you retain the right to request human review of any such decision.

cacino processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which cacino relies are:

• Contractual Necessity: Processing required to perform the contract between you and cacino — including account creation, payment processing, game delivery, and customer support. Without this processing, cacino cannot provide its services to you.
• Legal Obligation: Processing required to comply with applicable legal requirements, including identity verification (KYC), anti-money-laundering (AML) record-keeping, and responses to lawful governmental or regulatory enquiries.
• Legitimate Interests: Processing carried out for the legitimate interests of cacino or third parties, including fraud detection, platform security, responsible gaming monitoring, and aggregated analytics — provided those interests are not overridden by your own privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. Where consent is the legal basis, you retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where cacino relies on legitimate interests as the legal basis for processing, a balancing assessment is conducted to ensure that the processing does not disproportionately impact your privacy rights. You may contact cacino to request further information about any specific legitimate-interests assessment.

cacino does not sell your personal data. We may share your personal data with third parties only in the following defined circumstances:

• Payment Processors: Personal data necessary to execute financial transactions is shared with payment service providers including bKash, Nagad, Rocket, Upay, and partnered banks. These providers receive only the data required to process your specific transaction and are contractually bound to handle it securely.
• Game Content Providers: When you play games supplied by third-party studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe, session data necessary to deliver that game (such as player session tokens and bet values) is transmitted to those studios via secured API integrations. These providers do not receive your name, NID, or payment method details.
• Identity Verification Services: Where automated KYC verification is used, identity documents may be shared with a contracted verification service provider operating under strict data processing agreements.
• Fraud Prevention and Security Partners: Anonymised or pseudonymised technical data may be shared with fraud detection partners for the purpose of identifying suspicious activity patterns across multiple platforms.
• Legal and Regulatory Authorities: cacino will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or in connection with the prevention of crime or protection of rights.
• Business Transfers: In the event of a merger, acquisition, or transfer of assets involving cacino, personal data held by cacino may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

All third parties with whom cacino shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only for the purposes for which it was shared. cacino does not permit third-party processors to use your data for their own independent marketing or commercial purposes.

cacino uses cookies and similar tracking technologies (including local storage and session storage) to operate the Platform effectively and to improve your experience. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access other files on your device.

cacino uses the following categories of cookies:

You may control cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your cacino account and using core platform features. Instructions for managing cookies are available in the help documentation of your specific browser.

cacino retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

• Active Account Data: Retained for the duration of your registered account relationship with cacino, plus a minimum post-closure retention period required by anti-money-laundering regulations.
• Transaction Records: Financial transaction logs, including deposit and withdrawal records, are retained for a minimum of five (5) years from the date of each transaction in accordance with applicable financial record-keeping obligations.
• Identity Verification Documents: KYC documents are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Betting and Gaming Logs: Detailed bet and game session records are retained for a minimum of three (3) years to support dispute resolution and regulatory reporting.
• Support Communications: Email and live-chat records are retained for two (2) years from the date of the interaction.
• Marketing Consent Records: Records of your consent to or opt-out from marketing are retained for the lifetime of your account and for two (2) years following account closure.
• Technical Logs: Server access logs and session logs are retained for a rolling period of twelve (12) months for security and fraud monitoring purposes.

On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data cannot immediately be deleted due to backup or archival schedules, it is isolated from active processing until deletion is completed.

To exercise any of the rights listed above, submit a written request to [email protected] with the subject line "Data Rights Request". Your request must include sufficient information to allow us to verify your identity before actioning the request. This verification step is required to protect your data from being disclosed to, or actioned by, an unauthorised third party.

cacino will not charge a fee for reasonable data rights requests. Where a request is manifestly unfounded or excessive — for example, due to its repetitive nature — cacino reserves the right to charge a reasonable administrative fee or decline to action the request, providing written reasons for that decision.

Please note that certain rights may be limited where cacino is required by law to retain data, or where the exercise of a right would prejudice an ongoing fraud investigation or legal proceeding. In such cases, cacino will inform you of the limitation and the reason for it.

cacino implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Transport Encryption: All data transmitted between your browser and the cacino platform is encrypted using 256-bit SSL/TLS protocols.
• At-Rest Encryption: Sensitive data stored in cacino's databases, including identity verification documents and financial records, is encrypted at rest.
• Access Controls: Access to personal data within cacino's systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Intrusion Detection: cacino operates network and application-layer monitoring systems to detect and respond to potential security incidents in real time.
• Password Security: Player account passwords are stored as salted cryptographic hashes. cacino staff cannot retrieve your password in plain text; they can only reset it.
• Vulnerability Management: cacino conducts regular security assessments of platform components and applies security patches on a priority basis.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. cacino will notify affected players and relevant authorities in the event of a data breach that poses a significant risk to your rights and freedoms, in accordance with applicable data breach notification obligations.

You are responsible for maintaining the security of your own account credentials. cacino recommends using a strong, unique password for your cacino account and never sharing your login details with any third party. If you suspect your account has been compromised, contact [email protected] immediately.

The cacino platform integrates with a number of third-party service providers in order to deliver core platform functionality. These providers operate under their own privacy policies and data processing agreements with cacino. While cacino takes reasonable steps to ensure that all third-party processors maintain adequate data protection standards, cacino cannot accept responsibility for the independent privacy practices of those parties.

Third-party service categories integrated with the cacino platform include:

• Game Studios: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other licensed game content providers. These studios receive session-level data necessary to render and log game outcomes. They do not receive your full identity or payment details.
• Payment Gateways: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank payment processing integrations. These providers receive only the transaction data necessary to process your specific deposit or withdrawal request.
• Analytics Providers: Anonymised, aggregated usage analytics tools that help cacino understand platform performance. No personally identifiable data is shared with analytics providers.
• Customer Support Tools: Live-chat and ticket-management systems used to handle support enquiries. These tools store the content of your communications with cacino support staff.

The cacino platform may contain links to third-party websites for reference purposes. cacino does not endorse those websites and is not responsible for their content or privacy practices. Visiting any third-party website from a link on the cacino platform is entirely at your own risk, and you should review the privacy policy of any third-party site before providing personal information to it.

The cacino platform is strictly intended for adults aged 18 years and above. cacino does not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory step in the cacino account registration and KYC process, and cacino reserves the right to request proof of age from any player at any time.

If cacino discovers or has reason to believe that personal data has been submitted by, or relates to, a person under the age of 18, that data will be deleted from cacino's systems without delay, and the associated account will be permanently suspended. Any funds held in an account that is found to belong to a minor will be handled in accordance with applicable law and returned to the source of the deposit.

Parents and guardians who believe a minor may have registered an account with cacino should contact [email protected] immediately. cacino will investigate and act promptly on all such reports. cacino strongly recommends that parents and guardians use parental-control software to restrict access to online gambling platforms on devices accessible by minors.

For further guidance on responsible gambling practices and tools available to protect vulnerable players, please visit our Responsible Gaming page.

cacino reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality, or data processing practices. The effective date displayed at the top of this document will be updated each time a revision is made.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is collected, used, or shared — cacino will notify registered players by email to the address on file or via a prominent notice on the cacino platform prior to the changes taking effect. Minor clarifications or formatting updates may be made without separate notification.

Your continued use of the cacino platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using the cacino platform and may request account closure by contacting [email protected].

Previous versions of this Privacy Policy are available on request by contacting the cacino support team. cacino maintains an internal record of all previous policy versions and their effective dates for audit and compliance purposes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which cacino handles your personal data, please contact the cacino support team using the details below. cacino is committed to resolving all privacy-related concerns promptly and transparently.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
• Response time: Acknowledgement within 3 business days; substantive response within 30 calendar days
• Operating hours: Support available 7 days a week, Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with cacino's response to a privacy concern, you retain the right to escalate your complaint to the relevant data protection or consumer protection authority in your jurisdiction. cacino will cooperate fully with any such authority in the course of their investigation.

For questions specifically related to responsible gaming, self-exclusion, or account restrictions, please visit the Responsible Gaming page or contact support with the subject line "Responsible Gaming Request". cacino treats all such requests with the highest priority.